- Can I change or cancel my order?
Once you place your order/booking online, and pay, unfortunately it cannot be canceled nor ask for refund.
- What if I have dietary and food restrictions?
Ask us to be safe! But generally speaking, unfortunately for any special menu package, most likely we cannot accommodate for gluten free, celiac, soy free, allium free or sesame free diets. This meal contains meat, oyster sauce, gluten, soy, rice, alliums, sesame and trace amounts of wheat.
Please read the descriptions on each dish carefully, and please include any allergies in the note section when you place your order.
- Delivery & Pickup Terms & Conditions?
PICKUP:
1. If you choose to pickup your order at our stall, ensure you are available on our business hours to pickup your order.
2. Changing plan from pick-up to Delivery request has to be done by Wednesday of that delivery week at the latest. Delivery fee will be applied.
DELIVERY:
1. If we do deliver your order, and you live in an apt/condo, as some buildings don't allow non-residents to come into residential areas, so we expect to meet up on the ground level (i.e. Lobby) to make it easier for everyone. If you have a certain situation that requires us to drop-off your order right on your door, please let us know in advance.
2. If you live in an apt/condo, please stand-by on your phone on the delivery day within the timeframe that we inform you a day prior. As we have many other deliveries to take care of, we will not wait more than 5 minutes if you don't show up or answer our calls.
3. We will not deliver your order for the second attempt if you fail to answer your phone. You can either pickup your order at the next delivery address we are delivering (if available), OR pickup in Hamilton. If you paid Delivery fee, it is non-refundable.
4. If we have to do another delivery attempt to you because you fail to show up, Delivery Fee is applied - and if it is possible for us to do the second attempt. We have the right to refuse to do a second delivery attempt on the same day.